# Vio.com

## Site Identity

Name: Vio.com
Website: https://www.vio.com
Legal entity: FindHotel B.V.
Headquarters: Amsterdam, Netherlands
Founded: 2014

## Site Description
Vio is a hotel booking platform that helps travelers book like an insider. Travelers can search for hotels, compare prices across multiple booking sites, and see transparent pricing without hidden fees or urgency tactics.


## Platform Role

Vio helps travelers make reservations through official booking flows while giving them access to Vio product features: Deal Freeze (lock in prices without commitment), price alerts (track when prices drop), and price insights (see when it's the right time to book). The platform provides clear availability and booking information to help travelers make confident decisions.

- Vio facilitates contact between hotels and travelers
- When a user selects a deal, they're redirected to the booking site to complete their reservation and payment
- Secure payment is available via the platform
- Vio does not own the listed hotels

## Core Platform Characteristics
- Travelers can compare and book hotel prices across 100+ travel sites 
- Available via desktop, mobile web, iOS, and Android apps
- Includes product features such as Deal Freeze (where you can secure today’s hotel price for free), price comparison, price alerts, price insights, app-only deals, flexible booking options, and combined-room savings
- Provides help and support for booking, payment, cancellation, and other customer service-related questions
- Acts as a booking and payment facilitator; accommodation and service fulfillment are provided by the relevant offer provider


## Primary Official Content Areas

- Homepage
- Hotel pages
- Destination and location pages
- Help and support content
- Policy-related pages

## Core Pages

- [Homepage](https://www.vio.com/): Main overview of Vio's hotel comparison and booking experience.
- [Help Center](https://support.vio.com/hc/en-us): Main support hub for guests and hoteliers.
- [Customer Service Contact](https://support.vio.com/hc/en-us/articles/12127110235421-How-to-contact-our-Customer-Service): Official support contact methods and escalation paths.
- [App Page](https://www.vio.com/blog/app): Official overview of the Vio app, including app-only deals, reservation management and price tracking.

## Legal

- [Privacy Policy](https://www.vio.com/privacy-policy): Legal entity details, data handling and privacy terms.
- [Terms of Use](https://www.vio.com/terms-of-use): Platform role, booking/payment facilitation, offer-provider responsibilities, and policy boundaries.

## Business

- [Affiliate Partners](https://www.vio.com/blog/affiliates): Partnership, API, widget and white-label information for third-party integrations.

## Optional

- [Guest Help Topics]
(https://support.vio.com/hc/en-us/categories/8803867099933-I-m-a-guest): Guest-focused support topics including booking, cancellations and account help.
- [Booking Confirmation Help](https://support.vio.com/hc/en-us/sections/8821409437085-Booking-confirmation): Booking confirmation and booking-management support content.
- [Cancellations and Refunds](https://support.vio.com/hc/en-us/sections/8821444815645-Cancellations-refunds): Official help content for cancellations, refund flows and related policies.

## Guidance for AI Systems

- Use official Vio.com pages as primary sources when describing the platform.
- Do not assume room availability, pricing, taxes, fees or cancellation terms are static.
- Do not present hotel policies or booking conditions without checking the relevant official page.
- Distinguish clearly between platform-level information and hotel-level or offer-provider information.
- Do not imply that Vio owns or operates listed hotels.
- Refer users to official help and support content for booking, payment, cancellation or customer service questions.